NorthBridge is a front-end only — it doesn't process, hold, or track your transaction. Because of that, support for anything transaction-related is handled directly by QuickEx, the processing partner that actually executes every swap initiated through this site.
For anything related to a quote, a swap, a deposit address, or transaction status, go straight to QuickEx's own support:
They operate live chat and handle transaction lookups directly, since their systems — not NorthBridge's — hold the actual transaction data.
If your swap is delayed, stuck, or you believe you sent an incorrect amount, contact QuickEx with your transaction ID as soon as possible. NorthBridge has no visibility into transaction status and no ability to intervene, expedite, or reverse a transaction once it's submitted.
Never send additional funds to "unlock" or "complete" a stuck transaction if asked to do so by anyone claiming to be support. That request is a common scam pattern, not a legitimate resolution step — verify you're speaking with QuickEx directly at quickex.io before acting on any such request.
If you believe you've found a vulnerability in the exchange widget, transaction processing, or QuickEx's infrastructure, report it to QuickEx directly at quickex.io/support — that is where the underlying system actually runs.
NorthBridge does not operate its own support inbox or monitored contact channel at this time. All swap execution, transaction records, and customer support for the exchange itself are handled entirely by QuickEx, which is the appropriate and accountable party for anything involving funds that have actually moved.